Dental office administrators are vital members of a dental office. This program will prepare you to maintain a collaborative relationship with clients and all members of the oral health care team while delivering the highest level of client-centered care. It will prepare you to be a multi-skilled, ethically responsible dental administration professional.
You will acquire knowledge and applications of the latest computer software used in dental offices to process information such as insurance claims; and how to carry out appointment management. You will also become familiar with dental terminology, daily dental practice operations and procedures, understand banking account payables and receivables; and gain effective professional relation skills.
PROGRAM LEARNING OUTCOMES
- Assist in establishing dental office systems and software applications to ensure patient information is processed and securely stored.
- Manage the administrative and financial operations of a dental office while complying with organizational policies and governing guidelines.
- Utilize knowledge of dental procedures, technology, imaging, structures and conditions when supporting client centered care and maintaining client records.
- Employ effective communication, leadership and conflict resolution strategies to interact with diverse clients and colleagues when supporting the requirements of the daily operations of a dental practice.
- Support dental environment infection prevention and emergency protocols to maintain safe practice.
- Maintain a positive image and office environment through reflective practice and adherence with professional and ethical standards.
- Contribute to the promotion and operations of a dental practice by using technology and communication strategies.
Admission Requirements
- Ontario Secondary School Diploma (OSSD) or Mature Student Status
AND - Grade 12 English (C or U) (minimum 60 per cent)
Career Options
WHAT YOU COULD BE:
- Administrative assistant
- Administrative officer
- Dental administrator
- Dental office manager
- Dental receptionist
WHERE YOU COULD WORK:
- General and specialty dental practices
- Hospital, chronic care and correctional institution dental clinics
- Administration and receptionist in health-related offices
ield Placement
Further enhancement of your knowledge, skill and attitude will occur in Field Placements 1 and 2 for a total of 80-hours in a dental office that provides you with additional hands-on learning opportunities to observe and apply classroom theory to an occupational setting. Field Placement 1 occurs within semester 2 and Field Placement 2 occurs immediately following semester 2.
PRE-PLACEMENT REQUIREMENTS
Please note: There are costs associated with Electronic Requirements Verification (ERV), immunizations, lab tests and certifications. Be sure to keep all of your receipts for income tax purposes. These costs include:
- Service fees for Verified, our documentation collection and ERV verification partner.
- Costs to complete mandatory immunizations, lab tests, and certifications.
It is required that students have completed the ERV with Verified to be eligible for the field placement component of this program. You must (at your expense) provide:
- Current Level C CPR from a recognized provider
- Current standard first aid certification from a recognized provider
- Entry immunization form completed by a health-care provider.
Program Transfer, Degree Completion and Additional Credentials
Graduates are eligible to obtain certification through the Ontario Dental Assistants Association (ODAA.
More Info:https://durhamcollege.ca/programs/dental-office-administration#tabTransfer