Business process management is all about being competitive – managing change, driving workflow and workload and improving efficiency. This program will give you the deep insights you need to work in this growing field, learning to analyze and optimize business processes and facilitate change. This certificate will benefit process improvement specialists, customer service managers and supervisors, business analysts, project and process managers, financial services providers and IT analysts and managers
WHAT YOU’LL LEARN
- Leverage process architecture and technology to improve strategic business performance.
- Lead projects to improve the performance of critical business processes.
- Facilitate positive change simultaneously at the team, process and organizational levels.
- Gain the knowledge and skills you need to work in the growing field of business process management.
- Learn why business processes are the key drivers of workflow and workload.
- Acquire knowledge toward a Certified Business Process Professional (CBPP®) designation awarded by the Association of Business Process Management Professionals (ABPMP).
The course teaches you why business process management (BPM) is so important to organizations and how to use it to understand the strengths and weaknesses of existing business strategies and processes and the links between them. You’ll use mapping, basic measurements and critical-thinking approaches and learn other ways to analyze, redesign, improve and document business processes.
Managing or improving processes to meet business needs and objectives requires an understanding of process metrics, including what drives them and how to analyze them, to uncover the often underappreciated opportunities for improvement available in all processes. But managing processes involves much more than crunching the numbers: it’s also about recognizing the capacity of your people to do the work and what motivates them to do it well. This course provides a thorough and unified introduction to both the power of metrics and the influence of people on process performance.
Most process improvement initiatives fail not because of technical issues but because of the so-called soft issues: organization, structure, culture and human and political aspects. This course gives you a framework to analyze why an initiative fails, learn from the experience and recommend change to key decision-makers. You’ll learn about factors that often undermine initiatives, including complexity, lack of consensus for action, social challenges and resistance.
University of Toronto School